UpSynk Privacy Policy
Last updated: April 2nd, 2026
This Privacy Policy is issued by Coretus Technologies Private Limited (“UpSynk”, “We”, “Us”, or “Our”) and explains how we collect, use, disclose, and protect your information when you use UpSynk’s scheduling and booking platform, including our website, applications, and services (collectively, the “Services”).
Summary of Our Privacy Policy
We believe privacy is fundamental, not optional.
- We do not sell your personal data
- We collect only what is necessary to provide our Services
- We use your data to improve your experience—not to monetize it through ads
- You retain ownership and control of your data
This policy explains:
- What information we collect
- How we use it
- Who can access it
- Your rights and choices
Structure of This Policy
This Privacy Policy is divided into three parts:
- Part I: Information we collect and control
- Part II: Information we process on your behalf
- Part III: General provisions
Part I – Information We Collect and Control
1. Information We Collect
We collect information only when necessary, in three ways:
a. Information You Provide
This includes:
- Account Information: Name, email address, phone number, company name, timezone
- Booking Data: Appointment details, meeting preferences, availability
- Payments: Billing details (processed securely via third-party providers; we do not store full card details)
- Support Requests: Information shared during customer support interactions
- Forms & Submissions: Newsletter signups, event registrations, surveys
b. Information Collected Automatically
When you use UpSynk, we may collect:
- Device and browser information
- IP address and approximate location
- Usage data (clicks, features used, session duration)
- Log data (access time, errors, performance metrics)
We use cookies and similar technologies to:
- Enhance user experience
- Remember preferences
- Analyze usage patterns
c. Information from Third Parties
We may receive data from:
- Authentication providers (e.g., Google login)
- Integration tools (e.g., calendar platforms)
- Referral partners or resellers
- Public platforms (e.g., social media interactions)
2. How We Use Your Information
We use your information to:
- Provide and maintain the Services
- Manage bookings and scheduling workflows
- Communicate with you (updates, support, notifications)
- Improve product performance and user experience
- Detect and prevent fraud or misuse
- Comply with legal obligations
We do not use your data for third-party advertising.
3. Legal Basis for Processing
Depending on your location, we process data based on:
- Your consent
- Contractual necessity (to provide Services)
- Legitimate business interests
- Legal compliance
4. Your Choices and Controls
You can:
- Opt out of marketing emails
- Disable cookies via browser settings
- Update or delete your profile information
- Choose not to provide optional data
Note: Some features may not function properly if certain data is restricted.
5. Data Sharing
We do not sell your personal data.
We may share your information only with:
- Authorized employees and contractors (on a need-to-know basis)
- Service providers (e.g., hosting, payments, analytics)
- Integration partners (only when you enable them)
- Legal authorities, when required
All third parties are required to maintain confidentiality and security.
6. Data Retention
We retain your data only as long as necessary:
- While your account is active
- To comply with legal obligations
- To resolve disputes and enforce agreements
When no longer needed, data is:
- Deleted
- Anonymized
- Or securely archived
7. Your Rights
Regardless of location, we aim to provide you with rights including:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict processing
- Data portability
- Object to certain uses
To exercise these rights, contact us at privacy@upsynk.io.
Part II – Information We Process on Your Behalf
1. Service Data (Your Data)
When you use UpSynk, you may store or process data such as:
- Customer booking details
- Contact information
- Calendar data
This is referred to as “Service Data.”
2. Ownership and Control
You retain full ownership of your Service Data.
We:
- Process it only based on your instructions
- Do not access it unnecessarily
- Do not use it for marketing
You can:
- Access
- Export
- Delete your data at any time
3. How We Use Service Data
We process Service Data to:
- Enable scheduling and booking
- Sync calendars and integrations
- Provide analytics and insights
- Offer customer support
4. Data Sharing (Service Data)
We may share Service Data with:
- Infrastructure providers (hosting, storage)
- Integration partners (when enabled by you)
- Employees (only for support or technical resolution)
All access is controlled, logged, and secured.
5. Data Retention (Service Data)
- Data is retained as long as your account is active
Upon termination:
- Data is deleted from active systems within a reasonable period
- Backup data is deleted thereafter
Part III – General
1. Data Security
We implement appropriate:
- Technical safeguards
- Administrative controls
- Security measures
to protect your data from unauthorized access, loss, or misuse.
2. Children’s Privacy
UpSynk is not intended for individuals under the age of 16.
We do not knowingly collect data from children.
3. International Data Transfers
Your data may be processed in locations where we or our service providers operate.
We ensure appropriate safeguards for such transfers.
4. Third-Party Links
Our platform may contain links to third-party websites.
We are not responsible for their privacy practices.
5. Legal Disclosures
We may disclose information if required to:
- Comply with legal obligations
- Prevent fraud or abuse
- Protect users and platform integrity
6. Business Transfers
In the event of:
- Merger
- Acquisition
- Sale
your data may be transferred, with continued protection under this policy.
7. Changes to This Policy
We may update this Privacy Policy periodically.
For significant changes:
- We will notify you via email or platform notification
- Continued use of the Services indicates acceptance.