MedCore Clinic

Ameliorating Patient Access by 50%

Explore how MedCore Clinic reduced no-shows by 45% and saved 25 hours of admin work weekly.

MedCore Clinic
45%
Drop in patient no-shows
24/7
Booking availability
25
Weekly admin hours saved
98%
Positive patient feedback
01

The No-Show Epidemic

Patient care was suffering. For MedCore Clinic, high no-show rates and manual scheduling inefficiencies were creating a chaotic environment that stressed both staff and patients.

Phone Overwhelm
Front-desk staff were buried under phone calls for simple rescheduling tasks, leaving little time for in-person patient support.
Wasted Capacity
A high volume of last-minute no-shows meant valuable practitioner time—and revenue—was being wasted daily.
02

24/7 Automated Care

MedCore introduced UpSynk to modernize their intake process, shifting from manual phone logs to a patient-first digital ecosystem.

Self-Service Portal

We embedded a 24/7 booking portal directly on the clinic's website, allowing patients to book, cancel, or reschedule instantly without calling.

Smart Reminders

Automated SMS and email sequences were deployed to nudge patients 24 hours and 1 hour before their slot, drastically cutting forgetfulness.

03

A Calmer, Efficient Clinic

The transition allowed MedCore to prioritize patient care over paperwork. The automated system acted as a digital gatekeeper, relieving the front desk and ensuring slots were filled efficiently.

Support & Answers

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Yes! We provide a completely free forever plan. It includes unlimited 1-on-1 meetings, Google sync, and basic G-meet integration.
Absolutely. We are SOC-2 Type II Certified, GDPR compliant, and ISO 27001 certified. All data is encrypted at rest and in transit.
Yes. You can connect your Stripe or PayPal account to collect deposits or full payments at the time of booking.
Round-Robin automatically distributes incoming meetings across your team. You can optimize for Availability or Equal Distribution.
Subscribe to the Business plan if you want to explicitly highlight Round-Robin, white-labeling, and priority support.
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MedCore Case Study | Reducing Patient No-Shows by 45% with UpSynk | UpSynk